Privacy Policy

Terms & Conditions

If you visit or shop at Fresh n’ Low, you accept the following use condition. Please read them carefully.

In addition, when you use any current or future service or business (e.g., Your Profile, Gift Cards) you also will be subject to the guidelines, terms and agreements (“Terms”) applicable to such service or business. If these conditions are inconsistent with such Terms, the Terms will control.

Electronic Communications

When you visit any Fresh n’ Low hosted website or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.


All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Fresh n’ Low Cost Plus Foods or our content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is our exclusive property and protected by U.S. and international copyright laws. All software used on this site is the property of Food City or its software suppliers and protected by United States and international copyright laws.


In addition, graphics, logos, page headers, button icons, scripts, and service names are trademarks, or trade dress of Fresh n’ Low Cost Plus Foods (“Fresh n’ Low”) in the U.S. -. Fresh n’ Low’s trademarks and trade dress may not be used by you or any third party without the prior written consent of Fresh n’ Low. All other trademarks not owned by Fresh n’ Low that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Fresh n’ Low.

License and Site Access

Fresh n’ Low grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Fresh n’ Low. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Fresh n’ Low. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Fresh n’ Low without the express written consent of Fresh n’ Low. You may not use any meta tags or any other “hidden text” utilizing Fresh n’ Low name or trademarks without the express written consent of Fresh n’ Low. Any unauthorized use terminates the permission or license granted by Fresh n’ Low. You are hereby granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of the site so long as the link does not portray Fresh n’ Low, or its products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Fresh n’ Low logo or other graphic or trademark proprietary to Fresh n’ Low as part of the link without the express written permission of Fresh n’ Low.

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Fresh n’ Low does sell products for children, but it sells them to adults, who can purchase with a credit card or other permitted payment method. If you are under 18, you may use only with involvement of a parent or guardian. Fresh n’ Low reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at any time and in their sole discretion.

Age-Restricted Products (e.g. Alcohol, Tobacco, Video Games, Adult Content Items)

We do not sell age-restricted products to those customers under the legal age necessary to purchase the item. By using this site you swear and affirm that you are over the required age to purchase the item. We make every effort to ensure that items are not delivered to anyone who is under the legal age to purchase them. By using this site you are acknowledging that the person receiving a shipment is over the legal age for the all items in the shipment. You also agree that any alcohol purchased from Fresh n’ Low is intended for personal consumption and not for resale. If you do not agree with these conditions of use, do not use this site. If you intentionally or unintentionally misrepresent your age in order to provide an underage person a product that they are not legally allowed to possess or purchase, we will prosecute you fully to the extent allowable by law.

Reviews, Comments, Communications, and Other Content

Visitors may post reviews, comments, photos, and other content; send e-cards and other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Fresh n’ Low reserves the right (but not the obligation) to monitor, remove and/or edit any such content at any time and in our sole discretion. If you do post content or submit material, and unless we indicate otherwise, you grant Fresh n’ Low a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Fresh n’ Low and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Fresh n’ Low and our subsidiaries and affiliates, and each of our respective officers, directors, shareholders, members, managers, employees and agents, for all claims resulting from content you supply. Fresh n’ Low has the right, but not the obligation, to monitor, remove and/or edit any activity or content at any time in its sole discretion. Fresh n’ Low takes no responsibility, and assumes no liability for, any content posted by you or any third party.

Product Descriptions

We attempt to be as accurate as possible. However, We do not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product you purchase is not as described on the site, your sole remedy is to return it in unused condition.


Except where noted otherwise, the Item List Price displayed for products on our site represents the full retail price listed on the product itself. The Item List Price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day. For certain items that are sold by weight, the List Price will represent prices based on the weight of item selected and placed in online shopping cart and means the final price charged may vary based on actual weight of product shopped. Sale items may reflect the product’s current sale price and product savings will be noted.

With respect to items sold by Fresh n’ Low, we cannot confirm the price of an item until your order is shopped; however, we do NOT charge your credit card until after your order has been shopped. Despite our best efforts, a small number of the items in our online store may be mispriced. If an item’s correct price is higher than our stated price, we will, at our discretion and without liability, contact you for instructions before completing your order and notify you of any higher price variances (except weighted items).

Fresh n’ Low advertised weekly sales begin at 12:01am on Wednesday. Online prices reflect the sale price of an item when the order is placed AND for the current week’s sale period, not when the order is scheduled for pick-up. Sale prices cannot be “locked in” by ordering before the sale ends unless the order is shopped AND picked up prior to the sale end date.
For produce, deli, seafood and meat items that are priced by the pound, your shopper will select the items that most closely match the weight you wish to purchase. You will be billed only for the actual amount of product selected. Consequently, the total dollar amount of your order may vary slightly.

Other Businesses

We provide links to the sites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any of these businesses or individuals or the content of their web sites. Fresh n’ Low does not assume any responsibility or liability for the actions, product, and content of all these and any other third parties. You should carefully review their privacy statements and/or policies, and other terms and/or conditions of use.

Disclaimer of Warranties, Limitation of Liability, and Indemnification

This site and all information, content, materials, products (including software) and services included on or otherwise made available to you through this site are provided by us on an “as is” and “as available” basis unless otherwise specified in writing. We make no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, products (including software) or services included on or otherwise made available to you through this site, unless otherwise specified in writing. You expressly agree that your use of this site is at your sole risk. To the full extent permissible by applicable law, Fresh n’ Low disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Fresh n’ Low does not warrant that this site; information, content, materials, products (including software) or services included on or otherwise made available to you through this site; their servers; or electronic communications sent from us or the site are free of viruses or other harmful components. Fresh n’ Low, and its respective subsidiaries and affiliates, and each such entity’s respective officers, directors, shareholders, members, managers, employees and agents, will not be liable for any damages of any kind, under any legal theory, arising from the use of, or inability to use, this site, any websites linked to it, any content on the site or such other websites or any services or items obtained through the site or such other websites, or from any information, content, materials, products (including software) or services included on or otherwise made available to you through this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages, including but not limited to, personal injury, pain and suffering, emotional distress, loss of revenue, loss of profits, loss of business or anticipated savings, loss of use, loss of goodwill, loss of data, and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable. Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights. You agree to defend, indemnify and hold harmless Fresh n’ Low, and their respective subsidiaries and affiliates, and each such entity’s respective officers, directors, shareholders, members, managers, employees and agents, from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable attorneys’ fees) resulting from your violation of these terms of use or your use of the site, including, without limitation, any use of the site, any websites linked to it, any content on the site or such other websites or any services or items obtained through the site or such other websites, or from any information, content, materials, products (including software) or services included on or otherwise made available to you through this site, other than as expressly authorized in these terms of use.

Applicable Law, Disputes

By visiting, you agree that the federal arbitration act, applicable federal law, and the laws of the state of Tennessee, without regard to principles of conflict of laws, will govern these conditions of use and any dispute of any sort that might arise between you and food city. In the event a claim proceeds in court rather than by arbitration, you and we each hereby waive any right to a jury trial. You and we each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action.

Site Policies, Modification, and Severability

Please review our other policies posted on this site. These policies also govern your visit to We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Fresh N’ Low Cost Plus Foods Privacy Policy

In our unwavering commitment to provide an optimal shopping experience, we collect necessary customer information to improve your shopping in the best way possible. In this regard, we want to be as straightforward as possible relating to any information that is gathered & how it is used. If you have any questions or concerns regarding our privacy practices, you can reach out to us via telephone at 1-800-826-8451 Monday through Friday, 8 am to 5 pm. You can also visit our Contact Us page to submit any questions or concerns.

Information Collection and Use

Fresh N’ Low Cost Plus Foods is the sole owner of the information collected on our web sites, which includes Fresh N’ Low Cost Plus Foods network of websites, and others except for when you decide to subscribe to receive information from any of our partners’ being advertised on our websites. We will not sell, share, or rent this information to others in ways different from what is included in this disclosure. Fresh N’ Low Cost Plus Foods may collect information from our users at several different points on our website.


In order to use services on any of our websites, a user must first register for an account on one of our websites. During registration, a user may be required to give their contact information (such as name, e-mail address and cellphone number). This information is used to contact the user about the services on our site for which they have expressed interest and is necessary for Fresh N’ Low Cost Plus Foods to provide the services being requested. It is optional for the user to provide demographic information (such as income level and gender), but is encouraged so we can provide a more personalized experience of our products and services. If we have trouble processing a registration, contact information may be used to reach out to the user.

Log Files

We may use IP addresses, phone numbers and other collected information to analyze trends, administer our sites, track user movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.


We may share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify an individual person. We may use an outside credit card processing provider to bill users for goods and services.


We may partner with third parties to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. We may release your contact and other information to third parties when we believe that such release is reasonably necessary to comply with law or in response to a subpoena, warrants, etc. Our contracts with these service providers do not authorize them to use your data in any way that is outside of the products and services you are requesting from us on this privacy policy.


Our websites may contain links to other sites. Please be aware that Fresh N’ Low Cost Plus Foods is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of every web site that collects personally identifiable information. This privacy statement applies solely to information collected by our websites.

Surveys & Contests

From time-to-time our site may request information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether to disclose this information. Information requested may include contact information (such as name, e-mail and cell phone number), and demographic information (such as zip code and age). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of our products and services.

Supplementation of Information

In order for this website to properly fulfill its obligation to our customers, it may be necessary for us to supplement the information we receive with information from 3rd party sources.

Product and Service Offers, Announcements, and Updates

We may send new members a welcoming email or SMS to verify their enrollment. Established users will occasionally receive information on our products and services through an email newsletter or SMS. We may also send the user site and service announcement updates. These announcements and updates may contain messages from third party advertisers. We may communicate with the user to provide requested services and in regard to issues relating to their account via email or phone.

Correction/Updating Personal Information

If a user’s personally identifiable information changes (such as your cell phone number), or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that user’s personal data provided to us. These requests can be made by contacting us.

Your Store

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